At Bird Supply Shop, we’re committed to providing premium avian care products to bird enthusiasts worldwide. Our shipping and returns policy is designed to ensure your complete satisfaction while maintaining the highest standards for our feathered friends.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times may vary for international orders. Some remote areas in Asia and other regions may not be serviceable.

Returns & Exchanges

We stand behind our premium avian products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

General Return Policy

  • Returns must be initiated within 15 days of delivery
  • Items must be unused and in resalable condition
  • Original packaging must be included
  • A copy of your invoice or order number is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following specialized avian products:

  • Anti-bactériens/PH neutre products (opened containers)
  • Anti-poux treatments
  • Anti-parasites medications
  • Opened Alimentation (nutrition) products

How to Initiate a Return or Exchange

Step 1: Contact Our Avian Support Team

Email us at [email protected] with your return/exchange request within 15 days of receiving your order. Please include:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Your order number and delivery date
  • Product details (name, quantity, reason for return)
  • Whether you prefer a refund or exchange

Step 2: Wait for Authorization

Our avian specialists will respond within 24 hours with:

  • Return authorization number
  • Shipping instructions
  • Any special handling requirements (particularly for large cage returns)

Step 3: Package and Ship Your Return

  • Pack items securely in their original packaging
  • For cages and volières, ensure all parts are accounted for
  • Include a copy of your invoice or order confirmation

Return Shipping Information

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable
  • International customers: Mark packages as “Returned Goods” to avoid additional charges

Refund Process

When Will I Receive My Refund?

Once we receive and inspect your return:

  • Credit card/PayPal payments: Refunds processed to your original payment method within 3-5 business days
  • Bank transfers: May take 7-10 business days to appear in your account

You’ll receive an email notification when your refund has been processed.

Exchange Process

  • We ship replacement items once original items are received and inspected
  • For higher-value exchanges: We’ll invoice you for the difference
  • For lower-value exchanges: We’ll refund the difference

Damaged or Incorrect Items

If you receive damaged or incorrect products:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or incorrect item
  3. We’ll arrange a replacement or refund at no additional cost

Need Assistance?

Our avian product specialists are happy to help with any questions about shipping, returns, or exchanges.

Contact us at:

We typically respond within 24 hours, faster for urgent inquiries about cage returns or time-sensitive avian products.

Thank you for being part of the Bird Supply Shop community. We appreciate your trust in our premium avian care products and are committed to ensuring your complete satisfaction.