About Our Shop
What kind of products do you sell?
At Bird Supply Shop, we specialize in premium avian care products including:
- Specialized bird nutrition (Alimentation)
- Anti-bacterial and pH-neutral cleaning products
- Pest control solutions (Anti-Poux, Anti-nuisibles)
- Parasite treatments
- High-quality cages and volières
- Ultrasonic devices
- Various bird accessories
Where is your company located?
Our headquarters is located at 3999 Hillside Street, Mesa, AZ 85225, USA. We ship globally to serve bird enthusiasts worldwide (excluding some remote areas and parts of Asia).
Product Questions
How do I choose the right cage for my bird?
We offer various cage sizes and styles to suit different bird species. Consider your bird’s size, activity level, and whether they’ll have companions. Our avian specialists can help you choose – email us at [email protected] with details about your bird.
Are your antibacterial products safe for all birds?
All our anti-bactériens are pH-neutral and specially formulated for avian use. However, some products may have regional restrictions due to local regulations. Check product descriptions carefully or contact us if unsure.
Do you offer temperature-sensitive shipping for nutrition products?
Yes! Certain nutrition products ship with special cooling packs to maintain quality during transit. These items are clearly marked on our website.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
All orders include tracking:
- Standard Shipping: Full end-to-end tracking with DHL or FedEx
- Free Economy Shipping: Basic tracking available through EMS
Can I change my order after it’s placed?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods:
Standard Shipping (Recommended):
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Cost: $12.95 flat rate
– Includes full tracking
Ideal for time-sensitive orders like antibacterial cleaners or parasite treatments
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Cost: $12.95 flat rate
– Includes full tracking
Ideal for time-sensitive orders like antibacterial cleaners or parasite treatments
Free Economy Shipping:
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– FREE on orders over $50
– Basic tracking available
Great for larger orders like cages or bulk nutrition supplies
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– FREE on orders over $50
– Basic tracking available
Great for larger orders like cages or bulk nutrition supplies
How long does delivery take?
Our standard timeline:
- Order Processing: 1-2 business days
- Dispatch: Next business day after processing
- In Transit: 10-25 days depending on shipping method
- Customs Clearance: May require additional 2-5 days in some countries
Do you ship to my country?
We ship globally to most international locations, excluding some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your address.
Returns & Refunds
What is your return policy?
We stand behind our products with a 15-day satisfaction guarantee from delivery date. If your avian care products arrive damaged or don’t meet expectations, we’ll happily replace damaged cages, accessories, or compromised nutrition products.
How do I initiate a return?
Please contact our avian shipping specialists at [email protected] within 15 days of delivery. Include your order number, photos of any damaged items, and a brief description of the issue. We’ll provide return instructions.
Are there any non-returnable items?
For health and safety reasons, we cannot accept returns on opened anti-parasitic treatments, antibacterial products, or any consumable items unless they arrive damaged or defective.
Contact & Support
How can I contact customer service?
Our avian specialists are happy to help! Email us at [email protected] for any questions about products, orders, or bird care advice. We typically respond within 24 hours.
Do you offer avian care advice?
While we’re not veterinarians, our team has extensive experience with avian products and can offer general guidance on product selection and usage. For specific health concerns, please consult an avian veterinarian.
Shop With Confidence
Bird Supply Shop has been delivering premium avian care products to bird lovers worldwide since 2015. We’re committed to providing quality products, reliable shipping, and exceptional customer service to support your feathered friends’ health and happiness.
Bird Supply Shop has been delivering premium avian care products to bird lovers worldwide since 2015. We’re committed to providing quality products, reliable shipping, and exceptional customer service to support your feathered friends’ health and happiness.